Refund Policy

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At Virtus, we are committed to providing high-quality personal training programs tailored to your fitness goals. We understand that our services or coaching style may not be a perfect fit for everyone, and we strive to ensure client satisfaction. This Refund Policy outlines the conditions under which refunds may be requested and processed. By purchasing or enrolling in our services, you agree to the terms of this policy.

1. Eligibility for Refunds

• 7-Day Satisfaction Guarantee: If you are not satisfied with the programming provided in your personal training program, you may request a full refund within 7 calendar days from the date of your first billing or payment.

• This guarantee applies only to the initial enrollment and first billing cycle. It does not extend to subsequent billings, renewals, or additional services purchased after the initial period.

• Refunds are available solely if the dissatisfaction is related to a poor coaching-athlete fit, or the programming content (e.g., workout plans, exercise routines, or training structure). Other reasons, such as personal scheduling conflicts, changes in health status, or external factors, may not qualify for a refund unless required by law.

2. Refund Process

• To request a refund, contact our support team at [email address] or 919.984.4985 within the 7-day window, providing your full name, billing details, and a brief explanation of why the programming did not meet your expectations.

• We will review your request and, if approved, process the refund to your original payment method within [e.g., 5-10 business days].

• Refunds will be issued in full, minus any applicable transaction fees or non-refundable administrative costs (if any, as specified at the time of purchase).

3. Non-Refundable Items

• Any sessions, consultations, or materials already delivered or accessed (e.g., initial assessments, custom meal plans, or completed training sessions) are non-refundable.

• Refunds do not apply to gift certificates, promotional offers, or discounted packages unless explicitly stated otherwise.

• In cases where services have partially begun within the 7-day period, we may offer a prorated refund at our discretion.

4. Exceptions and Legal Compliance

• This policy does not affect your statutory rights under applicable consumer protection laws in your jurisdiction. If local laws require a longer refund period or additional protections, those will take precedence.

• We reserve the right to deny refunds if we determine the request is made in bad faith, such as repeated enrollments and cancellations.

• Force majeure events (e.g., natural disasters, pandemics) that prevent service delivery may result in credits or rescheduling instead of refunds.

5. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. The most current version will be posted on our website and continued use of our services after changes constitutes acceptance of the updated policy.

If you have any questions about this Refund Policy, please contact us at virtus@virtuswarriorfit.com.

Effective Date: January 02, 2026]